Design Experimentation
Guest on S1 | E48 of The Experimentation Edge podcast. I shared how our design teams at Grubhub experiment with process and user engagement — from small-cohort rollouts and merchant concept tests to AI-built prototypes and post-test user interviews — to de-risk design decisions and drive business outcomes.
“I always say that being a product designer is a master class in removing your ego from the experience. You cannot get too attached because users will always find ways to use your product differently than you expected.”
“If you ask a user what they thought of this button or why they didn't click it, and they say, I didn't even notice it, that's a really great data point, because then this is either not coming at the right part of the process or it's not visible enough to somebody who's only half looking at their screen.”









